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Medical Professional CSR Rep


  • Global Channel Management, Inc.
  • 11/08/19
  • Austin, TX
  • 78753
  • $19 / Hourly
  • Full-Time
Medical Professional CSR Rep needs 2-3 years previous experience in customer service or clinical setting; or equivalent combination of education and experience.
Medical Professional CSR Rep requires:
Ability to read, analyze, and interpret financial reports, medical reports, and legal documents.
Ability to respond to common inquires or complaints from customers, regulatory agencies, or members of the business community.
Ability to use word processing, spreadsheet, and database applications. Ability to learn various software programs.
Ability to handle confidential data in accordance with HIPAA and related international standards.
Ability to function in a controlled environment regulated by the FDA and other regulatory authorities.
Knowledge of current MDR regulations, guidelines, and interpretations.
Knowledge of clinical, surgical techniques and procedures, and medical terminology
Expertise in complaint policies and requirements.
Ability to learn Medicals products and procedures/techniques associated with their use
Medical Professional CSR Rep duties:
field incoming phone calls from patients, health care professionals, and internal personnel reporting adverse events or calling with questions regarding complaint investigations and product claims.
provide information, initiate complaint files, and process claims for financial reimbursement and replacement products in accordance with internal policies and applicable regulatory requirements.
Initiate and process product reimbursement and claim records.
Inform internal and external customers of reimbursement policy and product return requirements.

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