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Global Medical Workflow Support


  • Global Channel Management, Inc.
  • 06/06/19
  • Madison, NJ
  • 07940
  • $45 / Hourly
  • Full-Time
Global Medical Workflow Support needs Degree level preferably in pharmacy or biological pharmaceutical or life science
Global Medical Workflow Support requires:
Experience in developing and training in MI systems, (e.g. IRMS or equivalent).
Experience in the pharmaceutical industry in a Medical Information Role.
Critical thinking skills and ability to function independently and partner cohesively with the team and key global stakeholders.
Knowledge and experience related to supervision of Medical Information activities.
In-depth awareness of regulations and guidelines related to Medical Information.
Sound written and verbal communication skills.
Good planning and organizing skills.
Ability to interact with diverse customers such as doctors, pharmacists and other healthcare professionals, as well as colleagues in Medical Affairs, Regulatory Affairs, R &D.
Ability to achieve a high level of therapeutic knowledge of all products.
Good level of IS/IT skills and experience of managing databases
Commitment to quality and timeliness
Global Medical Workflow Support duties:
Manage medical information workflow and escalations from the hubs and in-country Medical Information affiliates and ensure enquiries are closed and managed per SOPs and Work Instructions.
Provide guidance and assistance that ensures medical information inquiries are handled appropriately within the workflow matrix globally.
Support the hubs with the escalations from the non-direct Markets as needed.
Evaluate workflow and ensure that appropriate systems and processes are in place (and followed) in designated affiliates for dealing with Medical Information enquiries and associated activities.
Support the hubs in induction and ongoing training for global colleagues as needed.
Keep current in product and medical knowledge, best HCMI and, Pharmacovigilance practices and applicable Local, Regional and Global regulations and guidance.


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